Shipping
📦 Shipping Information
At Fallen Lights, we’re committed to delivering your order as quickly and safely as possible—no matter where you are in the world.
🌍 Do You Ship Internationally?
Yes! We proudly ship worldwide so everyone can enjoy a little glow from Fallen Lights.
🕒 Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays). During high-volume seasons or special promotions, processing may take a little longer—thanks for your patience!
🚚 Estimated Delivery Time
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Standard Shipping: 2–4 weeks (depending on location)
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Please note: delivery times may vary due to customs clearance, local carrier delays, or holiday seasons.
📦 Where Do Orders Ship From?
All items are shipped from our warehouse in Hong Kong.
✈️ Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with tracking info so you can follow your package every step of the way.
💵 Customs, Duties & Taxes
All prices are listed in GBP and are tax-free. Depending on your country’s import laws, customs fees or taxes may apply upon delivery. These are the responsibility of the customer and not covered by Fallen Lights.
❗ Delayed or Lost Packages
If your order hasn’t arrived within 30 days of shipment, please contact us at support@fallenlights.com and we’ll help resolve the issue.
Have more questions? Check out our FAQs or reach out to us anytime—we're here to help!