Return Policy Page
🔁 Return & Refund Policy
At Fallen Lights, your satisfaction is our top priority. If something isn’t quite right, we’ll do our best to make it right.
🕒 Return Window
You have 30 days from the date of delivery to request a return.
To be eligible, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
💌 How to Start a Return
To begin a return, please email us at support@fallenlights.com with the following:
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Your order number
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A brief description of the issue
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Photo(s) of the item (if damaged or defective)
We’ll guide you through the next steps!
📦 Return Shipping
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
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We recommend using a trackable shipping service for your return.
💳 Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method
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Please allow 7–10 business days for the refund to appear, depending on your bank
⚠️ Damaged, Defective, or Wrong Items?
We’re so sorry! Please contact us within 7 days of delivery with your order number and photos of the item(s). We’ll send a replacement or issue a refund right away.
❗Late or Missing Refunds
If you haven’t received your refund yet:
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Double-check your bank account or credit card statement
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Contact your bank or card issuer—sometimes it takes time to process
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Still need help? Reach out to us at support@fallenlights.com
Thank you for shopping with Fallen Lights! We're always here to help. 🐤✨